Past research has examined perceptions of mistreatment in the context of healthcare professional-patient relationships, but the majority of the literature has focused primarily on racial and ethnic differences. Guided by Betancourt's Model for the Study of Culture, the aim of this research was to examine the role of culture and its association with perceptions of healthcare mistreatment among Latino and Anglo women. Specifically, this study investigated ethnic differences in perceptions of healthcare mistreatment through the investigation of simpatÃa, a cultural script that stresses interpersonal harmony and personal characteristics such as being likeable and easy going. The study also found ethnic differences in the level of reported simpatÃa between Latino and Anglo participants. The study found that simpatÃa was related to specific instances of mistreatment, in that SimpatÃa was positively correlated with communication related instances of mistreatment for Anglos and negatively correlated for Latinos. This study could inform healthcare interactions and provide a better understanding for healthcare providers researching appropriate ways of communicating with their patients.
School of Behavioral Health
Chavez, David V.
Flynn, Patricia M.
Master of Arts (MA)
Year Degree Awarded
Date (Title Page)
Library of Congress/MESH Subject Headings
Healthcare Disparities; Hispanic American;
Subject - Local
Healthcare mistreatment, Latino women, Anglo women, Sympatia
Loma Linda University Libraries
This title appears here courtesy of the author, who has granted Loma Linda University a limited, non-exclusive right to make this publication available to the public. The author retains all other copyrights.
Mendez, Andres Gilberto, "Simpatia and Perceptions of Healthcare Mistreatment among Latino and Anglo Women" (2013). Loma Linda University Electronic Theses, Dissertations & Projects. 137.
Loma Linda University Electronic Theses & Dissertations
Loma Linda University. Del E. Webb Memorial Library. University Archives