A program evaluation of the Behavioral Health Care (BHC) Alhambra Hospital's Outpatient Service program was conducted. The purpose was to evaluate the program implementation, assess the program results, and highlight methods of program improvement. The evaluator conducted focus groups with administrative and clinical program staff and evaluated data utilizing thematic analysis. Three themes, education, programmatic operations, and team highlighted areas of program effectiveness and areas of program improvement. Administrative staff and clinical staff highlighted the importance of training and improved communication between program staff and board and care staff. Recommendations include the administrative staff creating a plan to account for program interruptions, creating a comprehensive training manual for clinical staff, and improving communication between administrative staff and board and care facility staff to better support program implementation.

LLU Discipline

Marital and Family Therapy


Counseling and Family Sciences


School of Behavioral Health

First Advisor

Lena Lopez Bradley

Second Advisor

Jacqueline Williams-Reade

Third Advisor

Winetta Oloo

Degree Name

Doctor of Marital and Family Therapy (DMFT)

Year Degree Awarded


Date (Title Page)




Library of Congress/MESH Subject Headings

Focus Groups; Outpatients; Program Evaluation; Mental Health Services


Doctoral Project

Page Count

xii, 79 p.

Digital Format


Digital Publisher

Loma Linda University Libraries

Usage Rights

This title appears here courtesy of the author, who has granted Loma Linda University a limited, non-exclusive right to make this publication available to the public. The author retains all other copyrights.


Loma Linda University Electronic Theses and Dissertations

Collection Website



Loma Linda University. Del E. Webb Memorial Library. University Archives