The purpose of this study was to see what information concerning eight aspects of their health problems was communicated to return patients in the General Medicine Clinic of a part-pay urban outpatient department, and who of the clinic personnel were involved in verbalizing this information.

The descriptive survey was chosen as the method of study, using the observation technique with a work sheet. The eight categories of the work sheet were decided upon by a review of literature. These were broken down into four levels beginning with no information or slight information and progressing to greater depth and detail.

The data was analysed (1) for the percentage and frequency of information being verbalized in the eight categories for fifty return patients, (2) for the significant difference between information given on the cursory level m compared to the combined deeper levels. (3) for the significant difference in the amount of information given when comparing patients grouped according to the numbers of visits the patients had previously made to the clinic, (4) for the percentage of Involvement by the various personnel of the clinic.

One hundred percent of the patients to whom the category applied heard information on "New Tests," and "Home Treatments," 97.7 per cent on "Medicines," and 91,3 per cent on "diet," Fifty per cent of all the patients heard Information on "Mature of Illness,1 74 per cent on "Diagnosis," 68 per cent on "Prognosis," and 66.6 per cent on "Test Results."

LLU Discipline





Graduate School

First Advisor

Ruth M. White

Second Advisor

Winifred Edwards

Third Advisor

Betty Trubey

Degree Name

Master of Science (MS)

Degree Level


Year Degree Awarded


Date (Title Page)




Library of Congress/MESH Subject Headings

Physician-Patient Relations; Communication; Community Health Centers



Page Count

vii; 76

Digital Format


Digital Publisher

Loma Linda University Libraries

Usage Rights

This title appears here courtesy of the author, who has granted Loma Linda University a limited, non-exclusive right to make this publication available to the public. The author retains all other copyrights.


Loma Linda University Electronic Theses and Dissertations

Collection Website



Loma Linda University. Del E. Webb Memorial Library. University Archives

Included in

Nursing Commons