The Public's Perception and Satisfaction with Physician Assistants Serving in Southeast San Bernardino County
Master of Physician Assistant Research Reports 2005
Purpose: The physician assistant profession is relatively new and continues to have an increasing demand in health care. Physician assistants (P As) have become a great asset to the medical field. The purpose of the study was to investigate the public's view of the roles played by PAs in patients' care, and its level of satisfaction and comfort with the quality of care P As provide in an urban setting. Methods: We used a survey that was written in two languages (English and Spanish) to assess satisfaction and comfort levels of 140 subjects, 18-80 years of age, in two primary care clinics in southeast San Bernardino County. Results: Satisfaction and comfort levels were not significantly different among various age groups, income levels, types of insurance, or genders. Spanish-speaking subjects were more comfortable when treated by P As than English-speaking subjects (z=-2.5, p=.01). Both groups, however, had similar levels of satisfaction (8.5± 1.2 vs. 8.8± 1.1, p > .05). A higher proportion of subjects who had not heard about PAs (72%) reported that they would like to have more information about their services than those who had heard about PAs (44.7%) C-l=5.7, p=.02). Conclusions: Our findings indicated that the majority of the subjects were very satisfied and felt comfortable with services provided by P As in an urban setting. More information, however, needs to be provided on the PA profession in order to increase the public's awareness regarding PA services.
School of Allied Health Professions
Bourne, Kenrick C.
Master of Science (MS)
Year Degree Awarded
Date (Title Page)
Library of Congress/MESH Subject Headings
Physician Assistants; San Bernardino County (Calif.)
Public perception; Public satisfaction
Loma Linda University Libraries
This title appears here courtesy of the author, who has granted Loma Linda University a limited, non-exclusive right to make this publication available to the public. The author retains all other copyrights.
Pena, Liana; Irani, Hoshang; and Peters, Reginald, "The Public's Perception and Satisfaction with Physician Assistants Serving in Southeast San Bernardino County" (2005). Loma Linda University Research Reports. 8.
Loma Linda University Research Reports
Loma Linda University. University Libraries.