Abstract

Within the scope of the questionnaire designed for this study, it was proposed to determine the satisfactions and dissatisfactions of obstetrical patients at a selected hospital. The study was concerned with patients' perception of nursing care through labor and delivery. Thirty postpartal clinic patients were interviewed in the hospital, using the interview guide which was constructed by the nurse researcher. Groups of questions in the interview guide corresponded to five categories. These five categories comprised the analysis sheet. The findings of the study are given for each of the following categories: One-A--Congeniality of Nurse to Mother. Friendliness of the admitting nurse to the patient was acclaimed by twenty-eight of twenty-nine women. One-B--Congeniality of Nurse to Father or Relative. Friendliness of the admitting nurse to the patient's husband or relative was reported by twenty-four of twenty-six women. Two--Information Received from Nurse. Seventeen patients reported that information received from the nurse was "satisfactory." Seven of twelve primigravidas indicated information needs were not met. Three-A--Contribution of Labor Room Nurse's to Patient's Comfort. Twenty-two of twenty-seven patients reported satisfaction with the labor room nurse. Three-B--Contribution of Delivery Room Nurse to Patient's Comfort. Twenty-one of twenty-three expressed satisfaction with the nursing care of the delivery room nurse. Four-A --Patient's Evaluation of Labor Room Nurse/s. Twenty-three of twenty-seven patients classified the labor room nurse as "excellent" or "good." Four-B--Patient's Evaluation of Delivery Room Nurse. Twenty-one of twenty-seven classified the delivery room nurse as "excellent" or "good." In both categories Three-A & B and Four-A & B, some patient's evaluations of nurses appeared inconsistent with reported nursing care. One explanation given was that the patient's evaluation of the nurse was upgraded because the interviewer was a nurse. Five--Patient's Advocated Changes. Thirteen of thirty patients advocated that changes be made in nursing service. The findings of this study suggest that; (1) Nurses generally show friendliness to patients and their relatives at the time of admission. (2) There is a deficit on the part of some nurses in meeting the information needs of patients concerning the progress of labor, procedures performed and hospital regulations. (3) Patients are generally anxious to give the nurse a good evaluation. It was recommended that childbirth classes be conducted by the hospital for gravidas, especially primigravidas; and inservice education be extended to teach obstetrical nurses the principles of a therapeutic nurse-patient relationship. It was further recommended that the study be repeated with refinements and a larger patient sample.

LLU Discipline

Nursing

Department

Nursing

School

Graduate School

First Advisor

Marcia Dunbar

Second Advisor

Betty Lonnstrom

Third Advisor

Clarice Woodward

Degree Name

Master of Science (MS)

Degree Level

M.S.

Year Degree Awarded

1966

Date (Title Page)

6-1966

Language

English

Library of Congress/MESH Subject Headings

Nursing Care; Labor; Consumer Satisfaction

Type

Thesis

Page Count

vii; 94

Digital Format

PDF

Digital Publisher

Loma Linda University Libraries

Usage Rights

This title appears here courtesy of the author, who has granted Loma Linda University a limited, non-exclusive right to make this publication available to the public. The author retains all other copyrights.

Collection

Loma Linda University Electronic Theses and Dissertations

Collection Website

http://scholarsrepository.llu.edu/etd/

Repository

Loma Linda University. Del E. Webb Memorial Library. University Archives

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